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A SUBSCRIPTION FOR ANY BUDGET.
BUILT IT YOURSELF
Subscription are defined as a commitment made by the end user to a product or service over a period of time. These services are billed on a monthly basis, by our payment gate way.
These subscriptions are discounted and billed upfront. Please note that the set-up and yearly renewal fee is still billed on all monthly and yearly subscriptions
The set-up and yearly renewal fee is billed once a year and upon sign-up. This fee is constructed of annual debit order, and admin fees not included in the subscriptions.
Metric billing has been applied to ensure uninterrupted service delivery and convenience. Metric billing allows you to consume more resources than your subscription allows for at a additional cost. Please keep in mind that you can always check your available space in your client area under services.
We have two management modules available. Self-managed as well as managed. Self-managed platforms have fewer support options, however they do include services such as our live WhatsApp support desk and basic ticket assistance.It excludes maintenance options such as image uploading and website modifications. Managed accounts have a more premium support platform that provides personalised assistance with website maintenance, updates, and upkeep. Self-managed platforms are intended for people who have the time and are willing to construct and operate their own shops while keeping costs low. The managed platforms are designed for clients who wish to have a staff complete and maintain their website and who prefer a more personalised service environment.
Spitfire websites.com offers
- Email hosting
- Website hosting
- Domain hosting
Hosting means that the data from those platforms are hosted on our servers, and our accountability for that data ends on the server. For example, If you’re experiencing email problems or sending errors, one of our team members will test your mails on the server to see if it is sending and receiveing. If this test is successfull the error is local on the machine and I.T support must be purchased in order for one of our team members to assist. You can always contact your local I.T support technician and one of our team members will gladly assist where possible.
Some of our subscriptions include domain hosting, however this one does not.
Domain hosting is exclusively included in our Main Website Deals, Domain renewal is the responsibility of the client. Renewals can be completed through your client area. Please visit our knowledgebase section on the website to view how this can be done.
This plan includes email hosting. Email hosting refers to the hosting and storage of your email data on our server. We will provide you with your information, but our obligation ends on the server. If your emails are being sent and received on the server, this indicates that the problem is local, and i.T assistance is not covered in this subscription. On our website, you may purchase IT support. We do, however, encourage acquiring i.T support because it is a risk-free platform that provides support when needed.
The number of email accounts is unlimited and can be controlled by the end user. The only limitation is the amount of hosting space available with your subscription. Extra space can be purchased in your client area as needed.
This subscription comes with an online store. Because this is a self-managed platform, the number of products that can be generated is limitless; nevertheless, the quantity of hosting space provided by your subscription will be the sole factor restricting the number of products you can build.Please bear in mind that after we’ve set up your shop and given you access to the back end, our obligation ends. If the website breaks or has a problem, one of our technical staff will gladly assist you, but you will be charged. Building support may be purchased on an as-needed basis, making this an excellent platform to begin with. This shop also includes a payment gateway (Payfast), which we will set up; however, the client must sign up with Payfast and provide us with the relevant information.
We offer an unlimited number of Pages on the self-manage platform. The only restriction will be the amount of hosting space you have, but you will not be limited in your ability to develop as much as you desire.
MAINTENANCE & SUPPORT
Most of these subscriptions do not include maintenance, however maintenance may be acquired as needed, making this a cheap choice. If you want to keep your costs down while growing, this is the subscription for you. Maintenance is described as any reasonable website adjustments or new information added to the website, including keeping the website structure in the back end up to date.
This subscription includes both conventional support tickets and access to our Whatsapp Support Desk. Both of these methods can be used to find the answers you want.
These subscriptions do not include IT support. You can, however, sign up for any of our IT subscriptions. This option is strongly recommended to ensure that all of your emails and infrastructure are properly configured. Alternatively, you can order IT help as needed. Any assistance on your local machine is referred to as I.T support. This covers virus detection and eradication, email configuration, password resets, windows error and failure detection, optimisation, and possibly installation.
In short, our support team will gladly assist you in setting up your emails, but this is done only upon request. Please keep in mind that this is a one-time service. If your computer develops a virus or needs to be reset, you will be charged. On our website, we provide training videos that show you how to set up your emails. Mobile devices are supported, but technical help and setup are not provided because mobile devices use different operating systems and people use different mobile mail apps. As we operate with Microsoft Office, it is much more stable on a laptop or desktop PC.
These subscriptions provide an all-inclusive experience. It covers email hosting as well as an unlimited number of email accounts. This package also includes a complete website setup, hosting, and design. It also provides a comprehensive set of assistance alternatives, such as access to our WhatsApp help desk and ticket support service.
This option does not include a domain or maintenance. When you require website development assistance, you must acquire it. This occurred only after the website was constructed and launched. It’s a terrific way to keep costs low while getting building support just when you actually need it.
These options are ideal for getting the best of both worlds; email hosting and website hosting are both included, as is a full website build. It also provides excellent chat assistance to assist you in resolving issues, as well as access to upgrade options such as limitless email addresses and our YouTube support platform. If you don’t mind a little upkeep, this is a terrific alternative. If you want a more all-inclusive experience, consider our R399 deal; it’s popular for a reason.